---
title: Why didn't I receive the verification email after the sign-up?
description: After filling in the sign-up form, your email address must be verified. If you didn't receive the verification email, please read through the article to resolve the issue.
---

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July 29, 2024

# Why didn't I receive the verification email after the sign-up?

After filling in the sign-up form, your email address must be verified. We will send a verification email to the email address you used to register your account. 

If you have not received the verification email, here are a few things to check:  

- **Spam folder:** sometimes verification emails can land in your spam or junk folder.  Take a moment to check these folders for an email from [info@merchone.com](mailto:info@merchone.com).
- **Email bounced:** if the email isn't in your spam or junk folders, it's possible the email address you provided bounced. This can happen if there's a typo in the address or your email server rejects our emails.
- **Custom email domain:** if you're using a custom email address, double-check that your email server is configured to receive emails from [info@merchone.com](mailto:info@merchOne.com).

**Still no email?** 

If you've checked all of the above and still haven't received the verification email, please get in touch with our support team at [support@merchone.com](mailto:support@merchone.com). We can check our email logs and help you complete your signup process.

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