What is the invoicing process?
Our system automatically generates invoices every 14 days for orders made via API or integrations such as Shopify, Etsy, and Order Desk. Each invoice will contain all the orders placed within the specified time frame.
However, invoices exceeding 5,000 payment units (EUR or USD) are issued faster.
If the CSV file import method is used, the invoice follows the two-week cycle. Read more about this method here: How to import orders using the CSV file.
We have cycles on Mondays, Tuesdays, and Thursdays.
Please expect to receive a separate invoice for each store. The invoices will also be separated according to the shipping regions (Germany, Europe, and destinations outside Europe).
Important Note: For orders done manually via the merchOne dashboard, the invoice is prepared at once, and payment is credited to your added billing method.