---
title: What to do if I have a complaint about my order?
description: We strive to ensure the highest quality of our products, but if you have a complaint about your order, please follow the steps below to initiate the complaint process.  If you have received a product
---

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March 12, 2025

# What to do if I have a complaint about my order?

We strive to ensure the highest quality of our products, but if you have a complaint about your order, please follow the steps below to initiate the complaint process. 

If you have received a product that does not meet your expectations, please note that you must provide **at least two photos:** 

1. One photo where the issue is clearly identifiable.
2. One photo showing the entire product (motif).

**For color-related issues**

- If the product’s color differs from the original or appears too dark, please place a white A4 sheet of paper next to the product in the photo. This helps us accurately assess the difference.

**Damaged Products:** 

- If the product arrives damaged, you must file a complaint within **7 days** from the date of receipt. Complaints submitted after this period will not be accepted.

**For size-related issues:** 

- If the product size differs from the one you ordered, please put a ruler next to the product in the photo. This will help us to accurately assess the difference.

#### **How to submit a complaint:**

1. Contact our **Support Team** at [support@merchOne.com](mailto:support@merchOne.com).
2. Attach the required photos.
3. Provide a brief description of the issue.
4. Include your order number for reference.

Our team will review your complaint and provide a resolution as soon as possible. If you need further assistance, feel free to reach out to our support team at [support@merchOne.com](mailto:support@merchOne.com).  

 

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