We strive to ensure the highest quality of our products, but if you have a complaint about your order, please follow the steps below to initiate the complaint process.
If you have received a product that does not meet your expectations, please note that you must provide at least two photos:
- One photo where the issue is clearly identifiable.
- One photo showing the entire product (motif).
For color-related issues
- If the product’s color differs from the original or appears too dark, please place a white A4 sheet of paper next to the product in the photo. This helps us accurately assess the difference.
- If the product arrives damaged, you must file a complaint within 7 days from the date of receipt. Complaints submitted after this period will not be accepted.
- If the product size differs from the one you ordered, please put a ruler next to the product in the photo. This will help us to accurately assess the difference.
How to submit a complaint:
- Contact our Support Team at support@merchOne.com.
- Attach the required photos.
- Provide a brief description of the issue.
- Include your order number for reference.
Our team will review your complaint and provide a resolution as soon as possible. If you need further assistance, feel free to reach out to our support team at support@merchOne.com.