--- title: How to connect to Customily? description: Here's a simplified guide for connecting your merchOne online store with Customily to add personalized features to your product lineup. This step-by-step instruction will guide you through the process --- [Skip to content](https://service.merchone.com/knowledge/how-to-connect-to-customily#main-content) [![logo\_merchone-v1.png\]](https://service.merchone.com/hs-fs/hubfs/logo_merchone-v1.png?height=24&name=logo_merchone-v1.png)](https://merchone.com/) - [Home](https://merchone.com/) - [Product](https://merchone.com/products/) - [Contact Us](https://merchone.com/contact-us/) Open main navigation Close main navigation - [Home](https://merchone.com/) - [Product](https://merchone.com/products/) - [Contact Us](https://merchone.com/contact-us/) - Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://service.merchone.com/knowledge?hsLang=en) 2. [Integrations](https://service.merchone.com/knowledge/integrations?hsLang=en) October 27, 2024 # How to connect to Customily? Here's a simplified guide for connecting your merchOne online store with Customily to add personalized features to your product lineup. This step-by-step instruction will guide you through the process, ensuring a smooth and efficient setup. 1. To start the process, **log in** to your **merchOne account** and the **Customily App** on Shopify. 2\. In the merchOne account, go to the **Store** tab from your Dashboard and create a new store. Click on **Create** under **Create your custom store**. **Important!** For each **new integration**, you must create a **separate store in merchOne**. Please follow this detailed guide on [how to create and activate your merchOne store](https://service.merchone.com/knowledge/how-to-create-and-activate-your-merchone-store?hsLang=en). ![Create Custom Store](https://service.merchone.com/hs-fs/hubfs/Picture1.png?width=587&height=279&name=Picture1.png) **Note!** If you plan to link Customily with an existing API store, go to**step 4**. 3\. Give your store a name and an online identity. Fill in the **Store Name** and the **URL** (the Shopify subdomain). Remember to select your selling region and Customily Integration. Once done, click the **Create** button. ![Picture2](https://service.merchone.com/hs-fs/hubfs/Picture2.png?width=497&height=396&name=Picture2.png) 4\. You have created your store! The next step is to access the **Settings** of your store***.*** ![Store settings](https://service.merchone.com/hs-fs/hubfs/Store%20settings.png?width=688&height=157&name=Store%20settings.png)5. Scroll down to the **Store credentials** section. Here, you'll find the API USER and API KEY details. They will be used in the next steps. ![s3-eu-central-1\_amazonaws\_comeuc-cdn\_freshdesk\_comdatahelpdeskattachmentsproduction80250955876originallfwCmPRZS8qHUVc6YqS2zrNV8nCqTtqoGQ-1-2](https://service.merchone.com/hs-fs/hubfs/s3-eu-central-1_amazonaws_comeuc-cdn_freshdesk_comdatahelpdeskattachmentsproduction80250955876originallfwCmPRZS8qHUVc6YqS2zrNV8nCqTtqoGQ-1-2.jpg?width=688&height=241&name=s3-eu-central-1_amazonaws_comeuc-cdn_freshdesk_comdatahelpdeskattachmentsproduction80250955876originallfwCmPRZS8qHUVc6YqS2zrNV8nCqTtqoGQ-1-2.jpg)6. Jump to the **Customily Settings** and click the **Integrations** tab. 7\. From the **Select a provider for integration** dropdown, choose merchOne.  8\. Click the **Enable integration** button. ![Picture5](https://service.merchone.com/hs-fs/hubfs/Picture5.png?width=688&height=248&name=Picture5.png) 9\. To link up accounts, paste your merchOne API KEY and API USER into the respective fields and click **Save Settings**. ![Picture6](https://service.merchone.com/hs-fs/hubfs/Picture6.png?width=688&height=436&name=Picture6.png)10. Head back to the merchOne platform and paste the following Webhook URL: **https://sh.customily.com/provider/hooks/orderShipped?provider=picanova**. This step ensures that your orders are synced perfectly. ![Picture7](https://service.merchone.com/hs-fs/hubfs/Picture7.png?width=688&height=337&name=Picture7.png)11. Last but not least, make sure to **Save** your updates on both merchOne and the Customily App.  By following these steps, you've now successfully integrated Customily with your merchOne store. - [How to start with merchOne](https://service.merchone.com/knowledge/how-to-start-with-merchone?hsLang=en) - [Account](https://service.merchone.com/knowledge/account?hsLang=en) - [Wallet](https://service.merchone.com/knowledge/wallet?hsLang=en) - [Billing](https://service.merchone.com/knowledge/billing?hsLang=en) - [Integrations](https://service.merchone.com/knowledge/integrations?hsLang=en#main-content) - [Shopify](https://service.merchone.com/knowledge/integrations?hsLang=en#shopify) - [Orders](https://service.merchone.com/knowledge/orders?hsLang=en) - [Products](https://service.merchone.com/knowledge/products?hsLang=en) - [Shipping](https://service.merchone.com/knowledge/shipping?hsLang=en) - [Taxation](https://service.merchone.com/knowledge/taxation?hsLang=en) [![](https://service.merchone.com/hubfs/Logo-block-3.svg)](https://merchone.com/) merchOne Help Center Copyright © 2026, merchOne